Stock Availability

Generally all our items are available for purchase. Should your chosen item be out of stock, we will contact you immediately to inform you of the expected delivery date or an alternative option.

Delivery

All New Zealand orders are sent via over night tracked courier. Other countries should expect delivery within 2 to 3 weeks. We will advise you of any delays. Orders are processed once payment has been received.

Returns & Refunds

We are happy to exchange or give a full refund (less shipping costs) if goods are returned within 14 days (21 days for international customers). This is providing the goods are in their original condition. If goods are to be exchanged for a different size or style there will be an additional freight charge for your new goods.

Pretty Kiwi prides itself on quality control and checks all products before sending them out. In the rare instance that a product is faulty, we will replace it with no charge for postage and handling.

Before returning any goods please email for your Return Authorization Number. You need to include the following information: Your name, invoice number, product name, reason for return and action required. You will then be given a R.A.N to be written on the outside of the returned package.